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If you would like to become a NÙA The Label stockist, please email us at info@nuathelabel.com.

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ABOUT NÙA ABOUT NÙA

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Necklaces
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CÉORA Collection
NAÏA Collection
Under €150

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Frequently asked questions

Where and how are NÙA jewelry pieces made?

All NÙA jewelry is lovingly handmade in Bali in our own atelier. Each piece is created with great care and attention together with our local artisans.

Are the materials real, such as pearls?

Yes, we use genuine and carefully selected materials, including freshwater pearls, shells, gemstones, and 14kt gold filled and sterling silver finish.

Is every NÙA piece identical?

Each piece is truly one of a kind. Because we work with natural materials like pearls and stones, subtle variations in color, shape and texture may occur making your piece uniquely.

How should I care for my jewelry?

To keep your jewelry looking beautiful for as long as possible, we recommend:

•⁠ ⁠Avoiding contact with water, perfume, lotions and oils
•⁠ ⁠Storing your jewelry in a cool, dry place
•⁠ ⁠Cleaning gently with a soft cloth
•⁠ ⁠Keeping pieces separate to prevent scratching

Can I swim or shower while wearing my jewelry?

We kindly recommend removing your jewelry before showering, swimming, or entering the sea, as water exposure may cause discoloration or natural wear over time.

How long does it take for my order to be shipped?

Each piece is made especially for you. Our production time is approximately 1–12 working days, depending on the availability of pearls and shells. Your order will be shipped within this timeframe.

Will I have to pay import duties or customs fees?

International orders may be subject to import duties, taxes, or customs fees. These charges are the responsibility of the customer and are not included at checkout.

All NÙA jewelry is made and shipped from Bali, Indonesia.

•⁠ ⁠Australia allows tax-free imports up to AUD 1,000
•⁠ ⁠New Zealand allows tax-free imports up to NZD 1,000
•⁠ ⁠For the USA, Europe, and other regions, we recommend checking with your local customs office for more information

Please note that NÙA does not calculate or collect import duties and cannot be held responsible for any additional charges. As customs regulations may vary and change, your local customs office will always have the most accurate information.

I placed an order but didn’t receive a confirmation. What should I do?

We kindly recommend removing your jewelry before showering, swimming, or entering the sea, as water exposure may cause discoloration or natural wear over time.

Is NÙA available in physical stores?

We’re thrilled to share that NÙA The Label will soon be available at ZUA WORLD Pererenan, a beautiful destination for thoughtfully curated resort wear and slow fashion in the heart of Bali.

Come discover our jewelry in person and experience the pieces up close.

ZUA WORLD Pererenan
Jl. Pantai Pererenan, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 86000

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