Returns

Need help? We’re here for you – email us at info@nuathelabel.com.

We want you to love your NÙA pieces. If something’s not quite right, we accept returns on items that are unused, unworn, and sent back in their original packaging within 15 days of delivery. Due to the artisanal nature of our collections, we are unable to accept returns beyond this period.

 

How to Start a Return
Before sending anything back, please contact us at info@nuathelabel.com to request a Return Authorization (RA#). Our team is available Monday to Friday and will provide you with next steps and the return shipping address.

 

Return Guidelines

- Items must be postmarked within 15 days of receiving your order.

- Customers are responsible for all return shipping costs.

- Items sent without an RA# or after the return window cannot be processed.

 

Refunds
Once your return is received and reviewed, please allow up to 10 business days for the refund to appear on your original payment method. This timeline may vary depending on your bank.

 

Please note: Shipping fees from your original order are non-refundable.