Shipping
Lovingly made, consciously delivered.
Every NÙA piece is handmade to order, with care and intention. Since we ship from Indonesia, please allow for slightly longer delivery times – but we promise it’s worth the wait.
Order processing
Our production time is between 1–7 business days before your item is ready to ship. We truly appreciate your patience and support of slow fashion.
The shipping method you select at checkout reflects the estimated delivery time after your order has shipped, not including our processing time.
Shipping address accuracy
Please double-check your shipping address before confirming your order. NÙA The Label is not responsible for packages lost or undelivered due to incorrect or incomplete address information. If a package is returned to us due to an incorrect address, it can be resent once received – reshipping costs will apply.
Orders cannot be canceled once placed.
Please note we do not ship on weekends or public holidays.
Tracking & Responsibility
All orders are shipped using tracked services. Once a package is scanned as delivered by the courier, it becomes the customer’s responsibility. We cannot be held liable for lost, stolen, or unclaimed packages that are marked as delivered.
Shipping options & Estimated delivery times
Please keep in mind that all shipments are dispatched from Indonesia. Delivery windows are estimates and may be affected by customs or local postal delays.
Within Europe (from Indonesia):
Standard Shipping (trackable) – approx. 7–15 business days
Express Shipping (DHL / UPS) – approx. 3–7 business days
Worldwide:
UPS Worldwide Saver – approx. 3–5 business days
DHL Express – approx. 4–7 business days
USPS / Economy International – approx. 10–21 business days
Duties & Customs
International customers are responsible for any applicable duties, taxes, or customs fees upon delivery. Please do not refuse a shipment due to customs charges. If a package is returned to us for this reason, we will deduct a €15 restocking fee plus the return shipping cost from your refund. We can only issue a refund once the item has safely arrived back to us.
Shipping costs transparency
Because we ship all orders from Indonesia, our shipping rates may be slightly higher than you're used to. These rates reflect both the distance and our commitment to using reliable, trackable services to get your order to you safely.
Questions about shipping or your order?
Reach out to us anytime at info@nuathelabel.com – we’re here to help!